FAQs | FAQs : Prattville, Alabama - PrattvilleAL.gov - Official Site of the City of Prattville

Where can I get a copy of the Comprehensive Master Plan?: Please call the Planning Department at (334) 361-3613.
Where do I find general information concerning what items Sanitation will collect?: Garbage & Trash Collection Ordinances, Rules & Information. For future reference, this informational brochure is available on the Sanitation Department page.
Where do I find holiday schedules for trash or garbage collection?: Holiday garbage/trash collection schedules are available on the website Calendar, the Holiday Schedule page within the Sanitation Department, and Upcoming Events on the home page.
How do I determine what days my household garbage and residential trash is collected?: There are maps as well as a list of streets available for you to consult in our Sanitation Department pages.

Household Garbage; Residential Trash
There is a recreational vehicle or boat parked in the front yard of a house in my neighborhood. How do I report this?: You may submit a request/work order through our Citizen Helpdesk. The Code Enforcement Section of the Planning Department will verify if the individual is in violation of an ordinance and notify the resident.
What is the telephone number to the Planning Department?: (334) 361-3613
What can I do about neighbors putting garbage out before collection days?: The Sanitation Department has a form letter that can be dropped off at the address informing them of the policies outlined in the City Ordinance. The Code Enforcement Division of the Planning Department can only take action against the resident if they continue to put it out before scheduled pickup days.
If I do not put my garbage out on time, will Sanitation come back by to pick it up?: City Ordinance instructs residents to have garbage out by 7:00 a.m. on collection days. The garbage trucks leave the Sanitation Lot by 7:15 a.m. To prevent garbage from being missed, ensure that it is out on the curb by 7:00 a.m. Depending on the route, the amount of garbage collected, and other factors, collection times may vary.

Every attempt will be made, if time permits, and the truck is still in the neighborhood, to return to your address. The option of dropping off missed garbage at the Landfill, where they have garbage dumpsters, is still available. Please bring your proof of garbage service (water bill) with you to the landfill.

Please remember that during the heat of summer, Sanitation crews begin collecting at 6 a.m. The schedule returns to 7 a.m. after Labor Day. You will be notified of the schedule change, when applicable, on this website, by press release, and also in the Prattville Progress.
How do I report a yard or lot that has high weeds or grass?: You may submit a request/work order through our Citizen Helpdesk. Procedures concerning such violations will be put into effect by the Planning Department's Code Enforcement Section.
Who can I contact to have my street repaved?: The Engineering Department is responsible for paving and repaving schedules. You may submit a request/work order through our Citizen Helpdesk.
How can I request traffic calming devices?: Speed bumps, speed tables, and speed signs may be requested through our Citizen Helpdesk. The Engineering Department will take and address your request.
How do I connect to the city sewer system?: Please contact our Planning and Development Department at (334) 361-3613, during business hours, and a staff member will assist you.
What do I do in the case of a sewer clog, overflow, or other emergency?: You may contact the Wastewater Department at (334) 361-3627 or (334) 361-3628. Wastewater is staffed 24 hours a day, 7 days a week. If it is not an emergency, you may enter your problem into our Citizen Helpdesk system.
My neighbor puts grass clippings and limbs into the drainage ditch behind our houses? How do I report this?: You may complete a Citizen Helpdesk request. The Planning Department Code Enforcement Division will address your issue.
The signals keep flashing or the guard arms are stuck at a railroad crossing and no train is in sight. Who should I call?: Please call the non-emergency number, (334) 361-9911, give them your location and as much information as you can. Dispatchers will put the call out to the appropriate personnel.
How much of the sewer line am I responsible for at my residence?: The homeowner is responsible for the lateral (the 4” pipe from the house) all the way to the main line (an 8” or larger pipe).
How do I report storm water flooding or other emergencies?: Please dial 911. Give them your location and as much information as you have available. E911 will dispatch someone to your location.
Why is my sewer bill so high?: Sewer charges are based on the amount of water that is measured at the water meter. The charges are $8.50 for the first 2000 gallons and $2.00 for every 1000 gallons thereafter. Sewer charges are pro-rated April through September when people are watering grass and washing their cars.
Why cant the manhole in my yard be covered up?: City crews must have access to the sewer collection lines for maintenance and inspection.
How often does your sweeper come to my neighborhood?: Our sweepers rotate through sections of our City until each section has been swept and then start over again with the exception of Fridays. Fridays are used to clean downtown and sweep all the major intersections.
Who cuts the medians of the major thoroughfares into and out of our City?: The Street Department cuts the medians, as well as right of ways, of all City streets.
Who is in charge of picking up litter on the right of ways of our major thoroughfares?: The Street Department does all litter patrol on City and State thoroughfares. Litter prevention is important. Citizens are encouraged to help by keeping their surroundings litter-free.
Some of my garbage was picked up, but some bags or other items were left. Why?: Sometimes household garbage is mixed in with trash (including shredded paper, cardboard boxes, grass clippings). City garbage is hauled to a transfer station where we pay tipping fees to have it hauled off. Trash is hauled to the landfill. We make every attempt possible to place as many items in the landfill to keep the cost down. The garbage truck may have left these items for disposal by the trash truck. Please contact the Sanitation Dept at (334) 361-3611 if you feel something was left that should have been collected on the day in question.
Is the fog, being put out by your mosquito fogger, dangerous to humans?: The material used is very safe even in concentrated form. It is water based and applied by a ULV (Ultra Low Volume) sprayer which atomizes the particles.
What is the Planning Commission? When/where does it meet?: The Prattville Planning Commission is established under §11-52-01 of the Code of Alabama, 1975, as amended. Appointed by the Mayor, Commission members serve a six year term without compensation. Commission members do not represent specific geographic areas of the city or specific disciplines, but the group usually includes members from a range of backgrounds. While the Planning Commissioners bring a variety of experiences to their roles, they all have a common interest in the public planning and development approval process. For certain matters related to subdivisions, the Commission is the final decision-maker. Subdivisions are submitted in three stages: Sketch, Preliminary and Final. A sketch plan is an overall layout of a subdivision before detailed plans of the subdivision are submitted. During the preliminary plat stage, plans for the subdivision are submitted in detail. At this time, a public hearing is held per state law to receive comment from interested parties. Work on the subdivision cannot begin before approval of the preliminary plat. Final plats are presented after improvements approved at preliminary plat are completed. Lots cannot be sold until the final plat is approved, signed and recorded by the Probate Judge. In all other matters such as zoning and annexation, the Commission serves as an advisory body to the Prattville City Council. The City Council, at another public hearing following the Planning Commission’s meeting, makes the binding decisions on rezoning requests and zoning ordinance changes. The Commission creates a Comprehensive Master Plan for the city. The Commission updates the Comprehensive Plan every five years. The Prattville Planning Commission meets on the first and third Thursday of each month at 3:00 pm in Prattville City Hall at 101 West Main Street.
Who is responsible for cleaning the storm drains in front of my house?: The Street Department is responsible for storm drains, drop inlets, etc., on all City streets.
Where and when can I drop off trash or garbage?: The Landfill is located on County Road 4, adjacent to the Whetstone Sports Complex. It is open Monday through Friday from 7:30 a.m. to 4:00 p.m. Residents can take items for drop off there, provided they have identification and a current water bill proving that they pay for City Sanitation services. Because the landfill is now operated by a private waste management company, there may be a charge for items brought in by citizens. For information about the landfill, please call Allied Waste at (334) 361-6832, Monday through Friday, 7 a.m. to 4 p.m.

The City also has trucks at the Recycling Center on Saturdays (only). Garbage and trash can be dropped off between the hours of 8 a.m. and 5 p.m. on Saturdays only. Residents must also bring a copy of their current water bill showing proof of sanitation services.
How do I request storm water, street maintenance or drainage improvements?: Please visit our Citizen Helpdesk and enter your information there. The ticket will go to the Street Department and be addressed by their staff.
When can I expect my neighborhood to be sprayed for mosquitoes?: Each neighborhood is set on a rotating schedule. Weather conditions may alter the schedule so exact days cannot be set for each section of the city.
What is the telephone number to the Landfill?: The telephone number is (334) 361-6832.
When does the City start fogging for mosquitoes?: We start spraying in late April.
Who is responsible for pot holes?: The Street Department is responsible for pot holes on City streets. State highways are the responsibility of the State Department of Transportation. ALDOT may be reached at 1-800-505-1269.
Who is responsible for the ditch that runs beside my house?: Some drainage ditches are private while others have an easement for maintenance by the City. You may contact the Street Department at (334) 361-3622 to find out which applies to you.
When can I expect the street sweeper in my neighborhood?: The City is divided into sections and are swept on a rotating basis until all sections are swept. Fridays are reserved for all major intersections and the downtown area.
Where is the Recycling Center and what will they accept?: The Recycling Center is located at 122 Ridgewood Road (across from Prattville Junior High School and directly across from Mac Gray Softball Complex). Hours are Wednesday through Saturday from 8 a.m. to 5 p.m. The center is unmanned except for Saturdays when Sanitation personnel are on hand to assist residents as they drop off items. All cardboard, loose paper, plastics (recycling codes 1 and 2), aluminum and steel or tin cans are accepted. No hazardous materials, batteries, oil, tree stumps, glass, or garbage is accepted at the facility. Items do not have to be separated; they can be combined in the same containers.

For additional information about recycling, contact the Sanitation Department, Monday-Friday from 7:30 a.m. until 4:30 p.m. at (334) 361-3611.
What is the Board of Zoning Adjustment? When and where does the Board meet?: The Prattville Board of Zoning Adjustment is established under §11-52-80 of the Code of Alabama, 1975, as amended. The Board’s five members are appointed to staggered 3-year terms by the Prattville City Council. The Board’s seats two alternates that may serve in place of a regular member. The Board hears appeals in matters related to enforcement of the Prattville Zoning Ordinance. The Board hears and decides 1) appeals where an applicant contents there is an error in a zoning decision rendered by the Prattville Planning Department, 2) requests for uses-on-appeal in certain zoning districts, and 3) where justified by a hardship requests for variances from the rules and standards in the Prattville Zoning Ordinance.

The Prattville Board of Zoning Adjustment meets on the second Tuesday of each month at 4:00 pm in Prattville City Hall at 101 West Main Street.
Why was my trash not picked up when the rest of the neighborhood was collected?: If a vehicle is blocking the trash truck from pulling up beside the trash, the boom truck operator is unable to use the boom to pick up the trash without the risk of damaging the vehicle. If trash is left for any reason, a Sanitation Foreman will drop off a letter explaining why the trash was left.
What do I do if a traffic signal is malfunctioning?: Please call 911 and give them the location as well as the issue. E911 will dispatch a call to the Police Department for traffic control while the Engineering Department addresses the problem.
How do I report a traffic signal operation or timing issue?: You may enter your problem into our Citizen Helpdesk system. A work order will be generated and addressed by the Engineering Department.
What is the Prattville Historic Preservation Commission? When and where does the Commission meet?: Answer: The Prattville Historic Preservation Commission is established by Ordinance 2002-024 under the authority of Title 11, Chapter 68 of the Code of Alabama, 1975, as amended. The Commission’s seven members are appointed by the City Council and serve three year staggered terms. The Commission is charged by state and local law with 1) preserving and protecting buildings, structures and sites of historic and architectural value in the city historic district, 2) preparing surveys of historic properties in Prattville and surrounding areas, 3) recommending buildings, structures, sites and districts for designation as historic properties or districts, 4) restoring and preserving historic properties acquired by the city, 5) promoting acquisition of facade and conservation easements by the city, 6) developing and conducting educational programs on historic projects and districts and on historic preservation subjects, 7) making such investigations and studies of matters relating to historic preservation in the city or the Commission deems necessary and appropriate, and 8) investigating, surveying and processing nominations of local properties to the National Register of Historic Places. The Commission also issues Certificates of Appropriateness for alterations, additions or demolition of structures and sites in the Prattville Historic District.

The Prattville Historic Preservation Commission meets on the fourth Thursday of each month at 4:30 p.m. in Prattville City Hall at 101 West Main Street.
How do I request additional street sign or traffic control sign?: You may enter your problem into our Citizen Helpdesk system. A work order will be generated and addressed by the Engineering Department.
How do I report a street light outage?: Please visit the Alabama Power street light outage page on their website. Alabama Power is responsible for street lights.
Where are agendas for the Planning Commission, Board of Zoning Adjustment, and Historic Preservation Commission meetings?: Agendas for the three boards staffed by the Prattville Planning Department (Board of Zoning Adjustment, Planning Commission, and Historic Preservation Commission) are available in the Planning Department office at 102 West Main Street approximately one week prior to the scheduled meeting. Agendas are also available under the Planning Department page on this website. Official decision, orders and minutes for the three boards are generally available in the Planning Department office or online following the next regularly scheduled board meeting.
How do I report a street sign missing or that it needs repair?: You may enter your problem into our Citizen Helpdesk system. A work order will be generated and addressed by the Engineering Department.
How do I find the zoning for a parcel or lot in the City of Prattville?: Official zoning determinations for property located in the Prattville corporate limits are available by contacting the Prattville Planning Department at (334) 361-3613. Determinations are issued in writing on property that can be verified by county tax parcel identification or legal description.
What type of construction or activity requires a permit from the City of Prattville?: In general, any alteration to a residential, commercial or industrial structure located in the City of Prattville or the three mile building jurisdiction, other than basic maintenance or painting, requires a permit issued by the Planning Department. As review processes and times, required inspections, and fees vary depending on the nature and complexity of the project, please contact the Planning Department at (334) 361-3613 for detailed information.
How can I determine if property is located in the city limits or the Prattville police jurisdiction?: The Prattville Planning Department GIS Division can provide city limits or other geographic determinations based on an address, parcel ID, or legal description. You may call (334) 361-3613 for this information.
How do I obtain an address for property located in the City of Prattville or Autauga County?: Addresses for new or renovated properties and structures are issued by the Prattville Planning Department. Requests for an address are made on forms available in the Planning Department New Address Request page. Address for property located outside the Prattville city limits are issued by the Autauga County E911 Board. The E911 Board may be contacted at (344) 365-8911.
How do I obtain a map of Prattville?: Paper and digital maps in various standard formats are available for purchase from the Prattville Planning Department GIS Division. Custom digital formats or paper prints are available upon request. You may email Ryan Pecharka or call (334) 361-3613 for more information.
Does the City have a public cemetery with plots available?: Yes. The City of Prattville owns and maintains Chapman and Oak Hill cemeteries. Call the Planning Department for information concerning the purchase of plots.
Where is the Planning Department located?: The Planning & Development Department is located in the City Hall Annex, at 102 West Main Street, across the street from City Hall.

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